If you are not satisfied with the model, color, size or other aspect of the purchased goods, you can return them within 14 (fourteen) calendar days from the date of delivery. We will replace the defective goods free of charge with other goods of the same value or an analogous product, or we will refund the money paid for the goods. The refunded amount does not include shipping costs, i.e. only the value of the goods is refunded.

To return goods: 

please write to us by e-mail info@chlfboutique.com 

or contact us by phone +37068304257

Goods being exchanged or returned must meet the following criteria:
– The goods have not been used (worn, worn, etc.).
– The goods were not damaged.
– Each returned item must be in its original and undamaged packaging.
– The original labels (protective films, etc.) have not been removed from the goods.
– The returned goods are complete and have retained their original appearance.

Refund and exchange procedure

Your returned goods are delivered to the point of sale, where it is assessed whether the goods have been returned in accordance with the conditions specified above. In the case of an exchange, the re-delivery or collection of the goods is discussed individually by e-mail or phone.

Exchange of goods In case of changing to a different size, color or model, re-delivery is free.
If the prices of the exchanged goods differ, the difference is refunded to the customer or must be paid in addition.

Return of goods In this case, the amount paid for the product(s) will be refunded no later than 10 business days from the date of agreement on the refund. The money will be refunded only to the account from which the order was paid.

If you have any questions, please contact us by phone: +37068304257